Support

Quick answers first. If they don't help, email [email protected].

How do I settle up?

Open the group. Tabsie shows who you should pay and how much. Pick a person to see their PayNow QR, pay them in your bank app, then come back and record the payment. It counts from the moment you record it. The person you paid can confirm it when the money lands.

How does the PayNow QR work?

It's a standard PayNow QR code built from your friend's registered mobile number, with the amount filled in. Scan it with your bank app, or save it to Photos and use your bank app's option to pay from an image. Check the payee name and amount your bank shows before you confirm. The money goes straight from your bank to theirs. Tabsie never touches it, and can't stop or reverse a payment once it's sent.

I paid, but Tabsie still says I owe.

Record the payment in Tabsie after you've paid in your bank app. The balance updates as soon as you do. Your friend can then confirm it.

Someone recorded a payment I didn't receive.

Mark it as not arrived, or say how much did arrive. You can do this any time until you confirm it. Only the amount in question goes back on the record, and it goes back to the payer, never to anyone else.

Why am I asked to pay someone who didn't pay for the bill?

Tabsie simplifies debts inside a group. If A owes B and B owes C, the list shows A paying C. Everyone's total stays the same, with fewer transfers.

The receipt scan got something wrong.

It happens, especially with faded, folded or long receipts. Fix the items and amounts on the form before you save. If reading keeps failing, type the bill in by hand. Always check what the app filled in before anyone pays.

How do I delete my account?

In the app, go to Profile, then Delete my account. This erases your profile (name, email and PayNow number) and your sign-in links. Bills and payments you shared with others stay in those groups, shown as "Deleted member", so your friends' records stay complete. If you still owe or are owed money, the app tells you before you confirm. If you can't sign in, email [email protected] from the address on your account.

How do I get a copy of my data, or ask a privacy question?

Email [email protected] from the email on your account. We reply within 30 days. The Privacy Policy explains what we keep and for how long.

Is Tabsie free?

Yes. If that ever changes, we'll tell you in the app first.

Which phones does Tabsie run on?

iPhone, from the App Store.

Still stuck?

Email [email protected]. Tell us what you did, what you expected, and what happened, plus the group or bill name if there is one. Please don't send verification codes or anyone's full PayNow number.